Equifax — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of September 23, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against Equifax and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
48% of Equifax's complaints on record are about "incorrect information on your report" — the single most common issue category.
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As of 2026, credit-reporting complaints have to go through the consumer reporting agency or furnisher first, before the CFPB will take one — see credit report dispute after resolution for that process.
Top complaint issues
The specific problems people reported, most common first.
- Incorrect information on your report4,557
- Problem with a company's investigation into an existing problem1,734
- Improper use of your report1,438
- Attempts to collect debt not owed — what to do1,060
- Written notification about debt — what to do479
Complaint trend (monthly)
State distribution
Where complaints against Equifax are coming from.