SOFI Technologies — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of September 23, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against SOFI Technologies and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
17% of SOFI Technologies's complaints on record are about "getting the loan" — the single most common issue category.
Have a problem with SOFI Technologies?
A CFPB complaint is free, takes about 10 minutes, and generally requires SOFI Technologies to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.
Top complaint issues
The specific problems people reported, most common first.
- Getting the loan29
- Dealing with your lender or servicer29
- Struggling to pay your loan15
- Problem when making payments12
- Problem with a company's investigation into an existing problem11
Complaint trend (monthly)
State distribution
Where complaints against SOFI Technologies are coming from.