SLM — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. This company’s rollup was computed October 14, 2026. View the live CFPB record.
Source coverage through: October 14, 2026. Last successful pipeline run: October 16, 2026 UTC. Coverage is 2 days behind today.
Use this record as context before you pay, respond, or file a complaint: it shows what consumers reported and whether the company responded, but it does not prove wrongdoing or tell you whether your individual debt is valid.
A CFPB complaint means a consumer submitted a complaint against SLM and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
36% of SLM's complaints on record are about "dealing with your lender or servicer" — the single most common issue category.
Have a problem with SLM?
A CFPB complaint is free, takes about 10 minutes, and generally requires SLM to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.
Top complaint issues
The specific problems people reported, most common first.
- Dealing with your lender or servicer124
- Struggling to repay your loan99
- Getting a loan37
- Incorrect information on your report30
- Took or threatened to take negative or legal action — what to do17
Complaint trend (monthly)
Complaints against SLM fell 20% over the last 3 months compared to the 3 months before that.
State distribution
Where complaints against SLM are coming from.