Prosper Marketplace — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of September 13, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against Prosper Marketplace and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
14% of Prosper Marketplace's complaints on record are about "problem with the payoff process at the end of the loan" — the single most common issue category.
Have a problem with Prosper Marketplace?
A CFPB complaint is free, takes about 10 minutes, and generally requires Prosper Marketplace to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.
Top complaint issues
The specific problems people reported, most common first.
- Problem with the payoff process at the end of the loan6
- Getting the loan5
- Written notification about debt — what to do4
- Took or threatened to take negative or legal action — what to do4
- Problem when making payments4
Complaint trend (monthly)
State distribution
Where complaints against Prosper Marketplace are coming from.