Klarna AB — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of September 23, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against Klarna AB and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
31% of Klarna AB's complaints on record are about "problem when making payments" — the single most common issue category.
Have a problem with Klarna AB?
A CFPB complaint is free, takes about 10 minutes, and generally requires Klarna AB to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.
Top complaint issues
The specific problems people reported, most common first.
- Problem when making payments94
- Attempts to collect debt not owed — what to do55
- Took or threatened to take negative or legal action — what to do35
- Problem with additional add-on products or services26
- Charged fees or interest you didn't expect23
Complaint trend (monthly)
State distribution
Where complaints against Klarna AB are coming from.