Data source: CFPB Consumer Complaint Database. This company’s rollup was computed October 13, 2026. View the live CFPB record.

Source coverage through: September 12, 2026. Last successful pipeline run: October 13, 2026 UTC. Coverage is 31 days behind today.

This snapshot is materially stale; do not treat absolute counts or rankings as current. Confirm the latest record directly in theCFPB database before relying on a total or ranking.

Use this record as context before you pay, respond, or file a complaint: it shows what consumers reported and whether the company responded, but it does not prove wrongdoing or tell you whether your individual debt is valid.

A CFPB complaint means a consumer submitted a complaint against RFNA and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.

34% of RFNA's complaints on record are about "took or threatened to take negative or legal action" — the single most common issue category.

Total complaints (ingested)

Trailing 12 months

Timely response rate

99%

66 of 67 complaints with a timely-response field. Not whether the complaint was resolved.

Have a problem with RFNA?

A CFPB complaint is free, takes about 10 minutes, and generally requires RFNA to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.

File a complaint at consumerfinance.gov →Read the full step-by-step guide →