Navient Solutions — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of October 7, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against Navient Solutions and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
69% of Navient Solutions's complaints on record are about "dealing with your lender or servicer" — the single most common issue category.
Have a problem with Navient Solutions?
A CFPB complaint is free, takes about 10 minutes, and generally requires Navient Solutions to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.
Top complaint issues
The specific problems people reported, most common first.
- Dealing with your lender or servicer97
- Struggling to repay your loan25
- Problem with a company's investigation into an existing problem4
- Getting a loan4
- Took or threatened to take negative or legal action — what to do3
Complaint trend (monthly)
State distribution
Where complaints against Navient Solutions are coming from.