Keycorp — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of August 2, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against Keycorp and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
22% of Keycorp's complaints on record are about "took or threatened to take negative or legal action" — the single most common issue category.
Top complaint issues
The specific problems people reported, most common first.
- Took or threatened to take negative or legal action — what to do4
- Attempts to collect debt not owed — what to do4
- Dealing with your lender or servicer3
- Charged fees or interest you didn't expect3
- Problem with the payoff process at the end of the loan1
Complaint trend (monthly)
Have a problem with Keycorp?
A CFPB complaint is free, takes about 10 minutes, and generally requires Keycorp to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.