Data source: CFPB Consumer Complaint Database. This company’s rollup was computed October 13, 2026. View the live CFPB record.

Source coverage through: September 12, 2026. Last successful pipeline run: October 13, 2026 UTC. Coverage is 30 days behind today.

This is a rolling snapshot, not a complete current count. Confirm the latest record directly in theCFPB database before relying on a total or ranking.

Use this record as context before you pay, respond, or file a complaint: it shows what consumers reported and whether the company responded, but it does not prove wrongdoing or tell you whether your individual debt is valid.

A CFPB complaint means a consumer submitted a complaint against Franklin Collection Service and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.

44% of Franklin Collection Service's complaints on record are about "attempts to collect debt not owed" — the single most common issue category.

Total complaints (ingested)

Trailing 12 months

Timely response rate

100%

25 of 25 complaints with a timely-response field. Not whether the complaint was resolved.

Have a problem with Franklin Collection Service?

A CFPB complaint is free, takes about 10 minutes, and generally requires Franklin Collection Service to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.

File a complaint at consumerfinance.gov →Read the full step-by-step guide →