Albert — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of August 8, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against Albert and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
30% of Albert's complaints on record are about "charged fees or interest you didn't expect" — the single most common issue category.
Top complaint issues
The specific problems people reported, most common first.
- Charged fees or interest you didn't expect7
- Can't stop withdrawals from your bank account — what to do6
- Money was taken from your bank account on the wrong day or for the wrong amount — what to do3
- Unexpected fees2
- Problem with additional add-on products or services2
Complaint trend (monthly)
Have a problem with Albert?
A CFPB complaint is free, takes about 10 minutes, and generally requires Albert to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.