Advance America Cash Advance Centers — CFPB Complaint Data
Data source: CFPB Consumer Complaint Database. Data current as of August 1, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint against Advance America Cash Advance Centers and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding that the company did something wrong. Raw complaint counts also aren't adjusted for company size: a large national company will show more complaints than a small one even if it handles a lower share of its accounts poorly.
20% of Advance America Cash Advance Centers's complaints on record are about "struggling to pay your loan" — the single most common issue category.
Top complaint issues
The specific problems people reported, most common first.
- Struggling to pay your loan7
- Took or threatened to take negative or legal action — what to do6
- Can't contact lender or servicer4
- Charged fees or interest you didn't expect3
- Attempts to collect debt not owed — what to do3
Complaint trend (monthly)
State distribution
Where complaints against Advance America Cash Advance Centers are coming from.
Have a problem with Advance America Cash Advance Centers?
A CFPB complaint is free, takes about 10 minutes, and generally requires Advance America Cash Advance Centers to respond within 15 days. Before you file: attach documents (statements, letters, screenshots), be specific about the product and problem, and state exactly what resolution you want.