Who Is Enova International? Why Are They Calling Me?

Enova International is the Chicago-based parent company behind the online lending brands CashNetUSA and NetCredit, which issue high-cost installment loans and lines of credit. If Enova, CashNetUSA, or NetCredit is contacting you about a past-due loan, review the original loan agreement carefully — the FDCPA and state lending laws limit how a lender can pursue repayment, and you have the right to demand proof of the debt for any amount claimed beyond the original terms.

Has Enova International been the subject of regulatory action?

Yes, twice. On January 25, 2019, Enova consented to a CFPB order and paid a $3.2 million civil money penalty after self-disclosing that it had failed to honor loan extensions for hundreds of borrowers and debited roughly 5,500 consumers’ bank accounts without authorization. The CFPB then investigated Enova’s compliance with that order and, on November 15, 2023, issued a second consent order finding Enova had continued withdrawing funds from more than 111,000 consumers’ accounts without their express informed consent — in some cases using bank account numbers purchased from lead generators rather than the accounts borrowers had actually authorized. The 2023 order required a $15 million civil money penalty plus redress to every affected consumer. If Enova has debited your account for an amount or from a bank account you didn’t authorize, that pattern is exactly what the CFPB penalized the company for — see credit report dispute if the debt has also been reported to your credit file.