BNPL / Payday / Personal Loan Complaint Trends
By US Debt Compass Editorial TeamUpdated 2026-09-23
Data source: CFPB Consumer Complaint Database. Data current as of September 23, 2026. View the live CFPB record.
A CFPB complaint means a consumer submitted a complaint and the company was given a chance to respond — it isn't a lawsuit, a fine, or a verified finding of wrongdoing. This pipeline ingests CFPB data on a rolling daily basis and is still catching up through its historical backlog, so totals below reflect a partial, growing slice of real complaint volume — treat the relative ranking of issues and companies as more reliable than the absolute numbers at this stage.
Total complaints (ingested)
5,734
National trend (monthly)
Apr
Jul
Top issues
- Charged fees or interest you didn't expect1,261
- Problem when making payments1,002
- Struggling to pay your loan594
- Getting the loan584
- Problem with additional add-on products or services505