Who Is ProCollect? Why Are They Calling Me?

By US Debt Compass Editorial TeamUpdated 2026-08-09
CFPB complaints on record for ProCollect
336

Most commonly for attempts to collect debt not owed

View full complaint lookup for ProCollect →

Contact ProCollect

Address to send a debt validation letter
ProCollect, Inc. 12170 N. Abrams Rd, Suite 100 Dallas, TX 75243
Phone
1-800-839-8186

As of 2026-08-07 — verify before mailing anything important, since collectors do change addresses.

ProCollect is a third-party debt collector based in Dallas that specializes in apartment, student housing, and multi-unit residential debt — it collects unpaid rent, damages, and lease-break fees referred to it by property managers. If ProCollect is contacting you, it’s worth asking them to validate the debt in writing before paying, especially since the amount claimed for a former lease can include disputed damage or fee charges.

Yes. In Cagle v. ProCollect, Inc. (S.D. Fla., filed November 9, 2017), a consumer alleged ProCollect violated the Fair Debt Collection Practices Act by sending a collection letter that improperly conditioned his ability to obtain his original creditor’s information on first disputing the debt — even though federal law allows consumers to request that information independently, without disputing the claim. ProCollect has also faced other individual FDCPA suits over its dispute-handling and collection-letter language, including a 2019 Texas federal case, Young v. ProCollect, Inc., in which the company ultimately prevailed on summary judgment. If you receive a letter from ProCollect that seems to bundle or condition your rights, review it carefully against the debt validation letter requirements before responding.

Questions & Answers

Is ProCollect a legitimate debt collector?

ProCollect shows up in the CFPB consumer complaint database, which tracks real complaints filed against real companies — so it is a legitimate, registered entity, not a scam name. That doesn't mean every call claiming to be from them is real; scammers impersonate real collectors. Verify what they're collecting before paying anything — see what to do the first time a collector contacts you.

— US Debt Compass Editorial Team

How do I stop ProCollect from calling me?

Under the FDCPA, you can send ProCollect a written cease-and-desist letter and they must stop contacting you except to confirm they've received it or to notify you of specific legal action. This doesn't erase the debt — it only stops the calls. See the cease-and-desist letter glossary entry for how to send one.

— US Debt Compass Editorial Team

How do I dispute a debt with ProCollect?

Send a written debt validation request to ProCollect's dispute address within 30 days of first contact — they must then verify the debt before continuing collection. See the contact details above for the current mailing address.

— US Debt Compass Editorial Team

Is ProCollect on my credit report?

If ProCollect is collecting on an account, it can appear on your credit report as a collection tradeline, separate from the original creditor's listing. Check your credit report directly to confirm, and see the credit report dispute guide if anything about the listing looks wrong.

— US Debt Compass Editorial Team

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