Who Is Portfolio Recovery Associates? Why Are They Calling Me?
Most commonly for attempts to collect debt not owed
Contact Portfolio Recovery Associates
- Address to send a debt validation letter
- Portfolio Recovery Associates, LLC ATTN: Disputes 120 Corporate Blvd Norfolk, VA 23502
- Phone
- 1-800-772-1413
- Official website
- https://www.portfoliorecovery.com
As of 2026-07-15 — verify before mailing anything important, since collectors do change addresses.
Portfolio Recovery Associates (PRA) doesn’t lend money — it buys old, charged-off debt from banks and card issuers for pennies on the dollar, then tries to collect the full balance itself. PRA is a subsidiary of PRA Group, Inc. (Nasdaq: PRAA) — a separate, competing debt buyer from Encore Capital Group, not a part of it, despite both being among the largest debt buyers in the U.S. If PRA is contacting you, it almost always means your original lender — a credit card issuer, most commonly — sold your account after you stopped paying, and PRA is now the one trying to collect on it, not the company you originally borrowed from.
Will Portfolio Recovery Associates sue me?
PRA is one of the more litigation-heavy debt buyers in the industry — it files lawsuits over unpaid balances more readily than many collectors that rely mainly on calls and letters. Court-record data compiled by the Debt Collection Lab bears that out: across the 7 states with published lawsuit-level data, PRA filed over 440,000 debt-collection cases, and it was the single most active plaintiff by case count in California specifically. That doesn’t mean a suit is guaranteed, but if PRA has been contacting you about a balance and communication has stopped, a filed lawsuit is a realistic next step, not a remote one. If you’ve already been served, see what to do after a lawsuit summons — the deadline to respond matters more than anything else at that stage, including whether you think the debt is legitimate.
Will they negotiate or settle?
Yes — like most debt buyers, PRA generally prefers a negotiated settlement over the time and cost of pursuing a judgment through court, especially pre-lawsuit or before a judgment is entered. What a realistic settlement looks like and what it costs you in credit score and tax terms is the same math regardless of which debt buyer holds your account — see how much debt settlement actually costs before agreeing to a number over the phone.
Can they actually prove they own my debt?
Because accounts often change hands more than once before reaching a buyer like PRA, being able to prove clean chain-of-title to your specific account — not just that they bought a portfolio of debt like yours — is a real legal requirement, and a common point of dispute if a case reaches court. This is worth raising if you’re sued, not something to assume away because the calls sound confident. Before a lawsuit is even filed, sending a debt validation request is the direct way to make PRA prove the amount and ownership up front.
Questions & Answers
Is Portfolio Recovery Associates a legitimate debt collector?
Portfolio Recovery Associates shows up in the CFPB consumer complaint database, which tracks real complaints filed against real companies — so it is a legitimate, registered entity, not a scam name. That doesn't mean every call claiming to be from them is real; scammers impersonate real collectors. Verify what they're collecting before paying anything — see what to do the first time a collector contacts you.
— US Debt Compass Editorial Team
How do I stop Portfolio Recovery Associates from calling me?
Under the FDCPA, you can send Portfolio Recovery Associates a written cease-and-desist letter and they must stop contacting you except to confirm they've received it or to notify you of specific legal action. This doesn't erase the debt — it only stops the calls. See the cease-and-desist letter glossary entry for how to send one.
— US Debt Compass Editorial Team
How do I dispute a debt with Portfolio Recovery Associates?
Send a written debt validation request to Portfolio Recovery Associates's dispute address within 30 days of first contact — they must then verify the debt before continuing collection. See the contact details above for the current mailing address.
— US Debt Compass Editorial Team
Is Portfolio Recovery Associates on my credit report?
If Portfolio Recovery Associates is collecting on an account, it can appear on your credit report as a collection tradeline, separate from the original creditor's listing. Check your credit report directly to confirm, and see the credit report dispute guide if anything about the listing looks wrong.
— US Debt Compass Editorial Team
Sources
- CFPB — What is a debt buyer?— consumerfinance.gov
- SEC — PRA Group, Inc. filings— sec.gov
- Portfolio Recovery Associates — Disputes contact page— portfoliorecovery.com
- Debt Collection Lab (Princeton) — state lawsuit data— debtcollectionlab.org
