Who Is Maximus Federal Services? Why Are They Calling Me?
Most commonly for dealing with your lender or servicer
Contact Maximus Federal Services
- Phone
- 1-866-307-1477
- Official website
- https://maximus.com/contact-us
As of 2026-08-07 — verify before mailing anything important, since collectors do change addresses.
Maximus is a federal government contractor, not a private debt buyer — it operates the U.S. Department of Education’s Default Resolution Group, the servicer that handles federal student loans once they’ve gone into default (270+ days delinquent for Direct/FFEL loans). If Maximus is contacting you about a defaulted federal student loan, it’s collecting on behalf of the Department of Education, not a purchased account. See Student Loan Delinquency and Default for how default is defined and what your options are, and Default Rehabilitation vs. Consolidation for how to get a defaulted federal loan back into good standing. Maximus’s general contact number above is for its corporate contact page — for account-specific questions on a defaulted federal loan, go through myeddebt.ed.gov, the Default Resolution Group’s own borrower portal, rather than a general corporate line.
Questions & Answers
Is Maximus Federal Services a legitimate debt collector?
Maximus Federal Services shows up in the CFPB consumer complaint database, which tracks real complaints filed against real companies — so it is a legitimate, registered entity, not a scam name. That doesn't mean every call claiming to be from them is real; scammers impersonate real collectors. Verify what they're collecting before paying anything — see what to do the first time a collector contacts you.
— US Debt Compass Editorial Team
How do I stop Maximus Federal Services from calling me?
Under the FDCPA, you can send Maximus Federal Services a written cease-and-desist letter and they must stop contacting you except to confirm they've received it or to notify you of specific legal action. This doesn't erase the debt — it only stops the calls. See the cease-and-desist letter glossary entry for how to send one.
— US Debt Compass Editorial Team
How do I dispute a debt with Maximus Federal Services?
Send a written debt validation request to Maximus Federal Services's dispute address within 30 days of first contact — they must then verify the debt before continuing collection. See the contact details above for the current mailing address.
— US Debt Compass Editorial Team
Is Maximus Federal Services on my credit report?
If Maximus Federal Services is collecting on an account, it can appear on your credit report as a collection tradeline, separate from the original creditor's listing. Check your credit report directly to confirm, and see the credit report dispute guide if anything about the listing looks wrong.
— US Debt Compass Editorial Team
Sources
- Federal Student Aid — Default Resolution Group— myeddebt.ed.gov
- Maximus — Contact Us— maximus.com